Jaga-Me Terms & Conditions

In consideration of Jaga-Me Pte Ltd’s (“Jaga-Me”) acceptance of my registration as a user of the Jaga-Me mobile application and/or website at http://www.jaga-me.com (the “Platform”), the grant of license by Jaga-Me for me to use the Platform and/or Jaga-Me’s agreement to make available its service options to me, I hereby acknowledge and agree to abide by the following terms:

 

  1. SCOPE OF SERVICES. I acknowledge and accept that Jaga-Me itself does not provide any heathcare, medical or nursing services and is only: a. providing a platform for my access to qualified, independent healthcare professionals/ institutions/specialists (“CaregivingSpecialists”) (either in person, by phone, e-mail, tele-conferencing or video-conferencing); and b. facilitating access to and/or discounts (if any) on selected caregiving related services offered by the Caregiving Specialists, business partners of Jaga-Me or such other third party (“Ancillary Services”) (the services at a. and b. collectively referred to as the “Services”). I shall have the sole right to choose from the service options available to me on the Platform or based on the recommendation of Jaga-Me or the Caregiving Specialists. I agree and acknowledge that I shall be solely responsible for any decision or selection made by me in relation to the service options/solutions regardless of whether my decision was based on the recommendation of Jaga-Me or the Caregiving Specialists (“Recommendation”). In this regard I shall at my own cost and expense, verify and check the credentials and reliability of the Recommendation and Jaga-Me shall not have any liability in this regard.

 

  1. PROVISION OF SERVICES BY CAREGIVING SPECIALISTS. I acknowledge and agree that the Services are provided subject to the terms in this Agreement. All requests for the provision of the Services shall be communicated by me to Jaga-Me through means as instructed by Jaga-Me. Jaga-Me has no obligation to accept my request for Services and shall have full discretion to decline the provision of any of the Services to me. In the event that Jaga-Me accepts my service request, Jaga-Me shall record the details of the Services requested by me and such a record shall constitute final and conclusive evidence of the Services requested by me under this Agreement. While Jaga-Me endeavours to ensure that the Caregiving Specialists provide prompt and timely services, each of the Caregiving Specialists is an individual professional or a professional institute and operates according to his/her/its own methods of operation. Jaga-Me is not responsible for disruptions in the Services or any actions of any Caregiving Specialists. Jaga-Me shall not be liable for any cancellation or delay of the appointment/consultation/interview with the Caregiving Specialist(s) and any consequences or events that may arise pursuant to the scheduling of such appointment/consultation/interview with the Caregiving Specialist(s).

 

  1. RESPONSIBILITY FOR SERVICES. I acknowledge and accept that Jaga-Me is not responsible, directly or indirectly, for the Services received by me or for the acts or omissions of any Caregiving Specialists assigned to me through the Jaga-Me platform. I also acknowledge and accept that Jaga-Me is not a medical or healthcare service provider (whether routine, emergency or urgent care). If an emergency or urgent medical situation arises in my case, I understand that I should immediately contact the relevant medical institutions for emergency medical care.

 

  1. NO PERFORMANCE GUARANTEE. I acknowledge and agree that whilst Jaga-Me will use its best endeavours to procure the appropriate Caregiving Specialist to address my needs, Jaga-Me does not guarantee that the Services or the services rendered by the Caregiving Specialist assigned to me shall be effective to meet my medical needs or other personal requirements.

 

  1. The Services may include recommendations, but all decisions in connection with the implementation and acceptance of such recommendations shall be the responsibility of, and made by, me. In connection with how and when services are to be dispensed by Jaga-Me or the Caregiving Specialists, Jaga-Me shall be entitled to rely on all decisions and approvals of the Customer.

 

  1. The performance of the Services and the provision of services by the Caregiving Specialists do not constitute (i) medical advice or diagnosis; or (ii) a recommendation regarding the treatment of any illness or disability.

 

  1. ACCURACY OF INFORMATION. I acknowledge and accept that the satisfactory or adequate performance of the Services and/or the services by the Caregiving Specialists are heavily dependent upon me having provided all relevant materials and information and answered Jaga-Me's questions fully and accurately. Jaga-Me has no responsibility to ensure the accuracy or completeness of the information provided by me even if Jaga-Me had reason to know or should have known of such inaccuracy or incompleteness.

 

  1. DISCLAIMER Jaga-Me shall not be liable for any loss, damages, costs or expenses incurred by me in connection with or arising from the Services or the services provided by the Caregiving Specialist. Jaga-Me shall not be responsible nor liable for any complications (including without limitation medical complications) or other consequences that may arise from the provision of the Services or from any services provided by the Caregiving Specialist. I explicitly acknowledge and agree that I shall not make any claim against Jaga-Me in relation to any consequences that may arise from the provision of the Services by Jaga-Me or the services by the Caregiving Specialist regardless of whether negligence has been established.

 

  1. LIMITS ON LIABILITY.  Without prejudice to the provisions herein, I hereby acknowledge and agree that in respect of each cause of action which might accrue to me under this Agreement (if any), Jaga-Me’s maximum liability (regardless of form of action, whether in contract, tort or otherwise) shall in no event exceed the total amount of fees paid by me to Jaga-Me as at the date of accrual of the said cause of action. I hereby acknowledge and agree that in no event shall Jaga-Me be liable for any loss of income or profits whether these arise as direct or indirect losses. I further acknowledge and agree that Jaga-Me shall not be liable for any consequential, special, incidental or punitive loss, damage or expense even if I have been advised of their possible existence.

 

  1. NO WARRANTY. Jaga-Me, its subsidiaries, officers, directors, employees, and suppliers provide the Services "as is" and without any warranty or condition, express, implied or statutory. Jaga-Me, its subsidiaries, officers, directors, employees and suppliers specifically disclaim any implied warranties of merchantability, performance, fitness for a particular purpose and non-infringement. In addition, no advice or information (oral or written) obtained by me from Jaga-Me shall create any warranty.

 

  1. ANCILLARY SERVICES. For providing the Services, Jaga-Me shall from time to time have arrangements/tie-ups with the Caregiving Specialists, business partners of Jaga-Me or such other third party for the offering of such Ancillary Services that Jaga-Me may from time to time deem fit. These Ancillary Services may be availed by me, at my option at my sole cost and expense. I hereby acknowledge and agree that I shall not make any claim against Jaga-Me in relation to any deficiency or defect in the Ancillary Services provided by the Caregiving Specialists, business partners of Jaga-Me or such other third party offering these Ancillary Services.

 

  1. DISPUTE RESOLUTION AND RELEASE. In the event a dispute arises between me and one or more of the Caregiving Specialist(s), business partners of Jaga-Me or such other third party, I hereby release Jaga-Me (and Jaga-Me’s officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. Jaga-Me may, for my benefit, try to help me resolve disputes, provided always that, any such assistance is provided only in Jaga-Me’s sole discretion and Jaga-Me has no obligation to resolve disputes between the foregoing parties. To the extent that Jaga-Me attempts to resolve a dispute, Jaga-Me will do so in good faith based solely on Jaga-Me’s policies. Jaga-Me will not make judgments regarding legal issues or claims.

 

  1. INFORMATION DISCLOSURE. I hereby represent and warrant that all information and documentation disclosed by me and/or contained in the membership registration form (including without limitation any medical reports and transcripts) are true and correct. I further acknowledge and agree that Jaga-Me shall not be liable for any disclosure that I may make with regard to my medical/confidential/personal/familial information, history or condition or other records as disclosed through direct or mediated means by me to Jaga-Me (“Information”). I agree that Jaga-Me shall have the right to disclose the Information to the Caregiving Specialist(s), business partners of Jaga-Me or such other third party and their employees as necessary in discharge of the desired Services, in such manner as Jaga-Me may deem fit. I acknowledge that Jaga-Me shall not be liable for non-disclosure or incomplete disclosure of any Information to the Caregiving Specialist(s), business partners of Jaga-Me or such other third party and their employees.

 

  1. INFORMATION STORAGE. Jaga-Me may choose to maintain copies of the Information on a portal (of the Platform) wherein all such Information shall be stored and if so, Jaga-Me may at its discretion grant me a secured access to the portal created by Jaga-Me to ensure easy access to the Information (“Portal”) and I agree my access to the Information on the Portal shall be in compliance with and subject to the terms and conditions of use of the Portal which may change from time to time. I also agree that I shall be solely responsible for any misuse of my access (log in rights) on the said portal. I acknowledge that I shall at all-time provide updated Information to Jaga-Me and Jaga-Me shall, based upon such updates, update the Information stored on the Portal. I further acknowledge and agree that Information provided by me may be stored on third party storage facilities which may not be entirely within the control of Jaga-Me. I hereby give my consent to the storage of Information on such third party storage facilities and shall  hold harmless Jaga-Me against any and all claims, costs, losses, expenses and demands arising out of or in connection with the storage of the Information in such third party storage facilities .

 

  1. FEES AND CHARGES. I shall pay Jaga-Me all charges and fees invoiced to me for the provision of the Services within 10 days from receipt of the invoice. Jaga-Me shall be at liberty to levy late interest of 10% per annum on all outstanding amounts that remain payable beyond the due date for payment. Jaga-Me shall have the right to modify the fees and charges in relation to the Services (or any part thereof) and the Ancillary Services that may be available to me through Jaga-Me’s online platform or from the Caregiving Specialists, business partners of Jaga-Me or such other third party offering these Ancillary Services, from time to time, without any requirement of giving any prior notice. I acknowledge and agree that Jaga-Me shall be entitled to charge and I shall be liable to pay for the Services according to Jaga-Me’s standard price list from time to time in force (which price list is available for download at http://www.jaga-me.com/services). In the event of any cancellation or rescheduling of any appointment between me and any Caregiving Specialists within twelve (12) hours of the appointment time, I agree that Jaga-Me shall be entitled to charge and I shall be liable to pay a cancellation fee of S$40 (for each cancellation).

 

  1. CHANGE OF TERMS. The Services provided by Jaga-Me and the terms and conditions herein are subject to change by Jaga-Me, without any requirement of giving prior intimation to me. Jaga-Me further reserves the right to modify or terminate any Service/Ancillary Service (including without limitation their provision thereof) for any reason, without notice, at any time.

 

  1. FORCE MAJEURE. Jaga-Me shall not be liable for its failure to perform under the terms of this Agreement if such non-performance results from the occurrence of any force majeure events like acts of God, fire, wars, sabotage, civil unrest, labour unrest, action of statutory authorities or local or central governments, change in laws, rules and regulations, affecting the performance of Jaga-Me.

 

  1. CONFIDENTIALITY  I agree to keep strictly secret and confidential, and shall under no circumstances disclose to any third party or entity, the terms of this agreement or any information obtained by me in the course of receiving the Services including the names and particulars of Caregiving Specialists or the parties providing the Ancillary Services, unless with the prior written consent of Jaga-Me.

 

  1. PERSONAL DATA PROTECTION ACT. I acknowledge and agree that the provision of any Services by Jaga-Me to me shall be subject to my giving consent to Jaga-Me for the collection, use and disclosure of my personal data in accordance with Jaga-Me’s Personal Data Privacy Policy (a copy of which is available for review at http://www.jaga-me.com/privacy and the terms of which I acknowledge to have read and understood). I hereby give my consent for Jaga-Me to collect, use and disclose my personal data in accordance with Jaga-Me’s Personal Data Privacy Policy.

 

  1. GOVERNING LAW AND DISPUTE RESOLUTION. This Agreement shall be governed by the laws of Singapore. The Parties submit to the non-exclusive jurisdiction of the Singapore Courts.

 

  1. ASSIGNMENT Jaga-Me shall have the right to assign this Agreement without my prior written consent.

 

  1. SEVERABILITY If any provision, hereunder becomes, in whole or in part, invalid or unenforceable but would be valid or enforceable if some part of that provision was deleted, that provision shall apply with such deletions as may be necessary to make it valid. If any court/tribunal of competent jurisdiction holds any of the provisions, hereunder unlawful or otherwise ineffective, the remainder shall remain in full force and the unlawful or otherwise ineffective provision shall be substituted by a new provision reflecting the intent of the provision so substituted.

 

  1. NOTICES Any notices or other information required or authorised by this Agreement to be given by either Party to the other may be given by hand or sent (by pre-paid post, facsimile transmission or comparable means of communication) to the other party at such address (including electronic mail address) as may be notified by the party concerned in writing from time to time.

 

  1. RIGHTS OF THIRD PARTIES. This Agreement is entered into by the parties hereto exclusively for the benefit of the Parties hereto. Nothing in this Agreement shall confer or be deemed to confer any right or benefit on any third party (including any third party identified or introduced by me for the purposes of this Agreement) and nothing in this Agreement shall be enforceable or relied upon in any way by any third party against any party hereto. Notwithstanding any provision herein, the parties hereto may at any time and from time to time, by mutual agreement, vary or rescind this Agreement without the consent of any third party.